Overcoming Barriers to Achieve Employment
January 27, 2025
Client Background:
Prior to seeking support from the Maple Ridge WorkBC Centre, the client was unemployed. She last worked part-time as a cook and barista at the Bean Factory from August 2020 to August 2023 but left her position to care for her family.
Challenges:
After leaving her job, the client faced multiple barriers in her job search:
- An employment gap since August 2023
- Intermediate English skills posed challenges in connecting with employers and completing job applications
- Over time, while being a stay-at-home parent, her English proficiency declined as she reverted to speaking her native language
- Lack of knowledge about effective resume writing and job search strategies led to no employer callbacks despite applying for multiple roles
- The client did not hold any Canadian certifications and was under financial strain, as her spouse was also unemployed and attending training
Why WorkBC?
For two months, the client struggled with uncertainty about how to restart her career. Feeling stuck and unsure where to begin, she reached out to the Maple Ridge WorkBC Centre for guidance.
How WorkBC Helped:
Upon registering with WorkBC, the client was assigned a dedicated Career Coach (CC) who provided personalized job search support. The CC outlined a step-by-step plan and assigned specific tasks after each session to keep her engaged and moving forward in her job search.
To address her language barrier, WorkBC facilitated a one-on-one resume workshop, helping her craft a professional and effective resume. She was also coached on how to create an elevator pitch and confidently present herself. Additionally, she was provided with language resources and recommended programs to improve her language skills.
Together with her CC, the client identified her employment goals based on her experience. Given her five years of experience as a barista and her background in hospitality—including certifications in Japanese and Korean cuisine obtained while in Korea—she was encouraged to pursue a role in the food and beverage industry.
Recognizing the importance of obtaining relevant certifications to boost her employability, the CC recommended she obtain her FoodSafe certification. WorkBC funded the course, and the client successfully completed it. Shortly after earning her certification, she started receiving interview opportunities.
Employment Outcome:
The client successfully secured full-time employment as a server at Korean Bistro Dalbit Masil. She is currently working 28 hours per week at a rate of $20 per hour, with the potential for promotion to a cook position in the future.
Client’s Reflections:
“When I started looking for a job, I felt frustrated because I wasn’t getting any responses from employers. I was nervous because I had a gap in my work history. Then, I met with my career coach, Jessie, and we worked together on improving my job search. We looked at different certifications I could get, and I received funding for food safety training. I also learned how to approach employers with more confidence and how to talk to them in person to advertise my skills. We did a one-on-one resume workshop, and after that, I felt much more confident.
In my past jobs, I usually worked alone. But now that I’m part of a team, I’ve learned new skills like improving my language and communication. I’m also better at multitasking. I want to thank Jessie and WorkBC for all their help.”
